How to Get a Refund from American Airlines | Process

Flight cancellations might be easy, but the major concern is whether you’ll get a refund or your money will go in vain. If you are struggling with the same question, this guide might be the best bet to get answers. Our experts have compiled all the key points of American Airlines Refund Policy here to facilitate passengers.

If you have a refundable ticket, you can make a refund request as soon as you cancel the flight. Generally, the fastest way to get an AA Flight Refund is to use the American official website. Ready to know more? This comprehensive guide covers everything related to the refund policy and instructions to start the process.

How Do I Get a Refund from American Airlines?

American Airlines Refund process is fairly simple and straightforward. You can either initiate the request using the official site, through the app, or over a call. Find out the details here to get started.

Official Website

To get a refund for a canceled AA flight, visit prefunds.aa.com and follow the instructions below.

• Visit the prefunds.aa.com on the web browser of your choice.
• There, you’ll see a pop-up box that says your ticket value is safe when you are ready to rebook.
• Click “Refunds” to continue with the American Airlines Refund Request.
• The pop-up box will close, and you’ll be prompted to enter the Ticket Number and Last Name.
• Click “Submit” and go through the steps to know whether you are eligible for a refund or not.
• If you are eligible, click “Continue” to submit a formal refund request to American Airlines.
• Fill in the essential information and mention the “Reason for Refund”.
• Click “Submit” and you’ll be asked to upload supporting documents.
• Once done, you’ll get the confirmation number through which you can track the AA Refund Status.

Please Note: You can use the link only if you’ve already canceled your American Airlines Flight. If the cancellation is still pending, go to the My Trips to cancel your flight and make a refund request.

Over a Call

Do you find the online method time-consuming? Call the American Customer Service Number to get immediate assistance. Here’s how.

• Enter the airline’s toll-free number on your keypad.
• Hit up the dialer and connect to the IVR menu.
• Follow the voice commands to connect to the live agent.
• Share your booking details and ask them to cancel your existing itinerary.
• Submit the requested details and essential documents to support your cancelation request.
• Once done, make a refund request.
• Get the confirmation number to track your refund status.

What is American Airlines Refund Policy?

Navigating through the AA Refund Policy can be tough. Therefore, we’ve outlined the key highlights of the policy so you can understand your rights as a passenger and act accordingly.

• Passengers are entitled to get a complete refund if they cancel their flight tickets within 24 hours of booking.
• However, the 24-hour policy applies only if you have booked your flights at least 2 days before the departure.
• The airline deducts the following charges when issuing a refund.
  1. Sale-imposed non-refundable taxes
  2. Service charges
• For refundable tickets, the airline issues a refund within 7 days for card payments and within 20 days for cash and cheque purchases.
• You can submit the refund ticket only if the ticket is valid.
• The airline won’t process refunds for expired tickets.
• American Airlines won’t issue a refund for a non-refundable ticket. However, there are some exceptions to it. You can get a refund on non-refundable tickets if
  1. You’ve canceled it within 24 hours of booking.
  2. There’s a schedule change of more than 4 hours.
  3. Military orders
  4. There’s a death of the passenger/ traveling companion.
• In all such cases, supporting documents are required to process the refund.
• You can cancel non-refundable AA tickets before the departure and get the eVoucher for an unused value of the ticket.
• Passengers can also apply for a refund for unused products and services, such as bag fees, pet fees, priority boarding, and same-day flight change or standby.

Can I Get a Refund for My Basic Economy Ticket?

Basic Economy tickets are non-refundable, except for AAdvantage Members. To qualify for the refund, your reservations must comprise an AAdvantage number, and your trip must be

• Booked in the US directly through the official site
• Canceled on the official site or via the app
• On the American Airlines-operated flights

NO REFUND will be offered if your trip has already begun. The ticket loses any remaining value and cannot be used for future bookings.

What is American Airlines Cancellation Policy?

Got stuck with last-minute emergencies? Don’t worry, as American Airlines Cancellation Policy is in place to make things easy and flexible. Cancel your AA flight before it departs and get a refund, based on your ticket type.

If you are holding Basic Economy and Non-Refundable tickets, it’s best to call off your journey within the grace period (within 24 hours of booking) and get a full refund.

Summing Up

Making a Refund Request doesn’t have to be challenging as long as you are aware of the American Airlines Refund Policy. Since emergencies can appear at anytime and travel plans can change last-minute, it’s always good to have the flexibility to get a refund on your AA flight. Be sure to read your fare rules and conditions and book a new itinerary accordingly. For more details, you can contact the AA personnel and seek help.

Frequently Asked Questions